Customer service agent; fully remote

Job description

Onepilot is an innovative company specializing in customer support outsourcing. With a modern, people‑first approach, we offer a turnkey solution to help companies manage their customer service in an efficient and high-quality way. Our mission is to deliver a flawless customer experience for our partners.

We work with freelance agents trained to meet the specific needs of each client. Agents are paid based on performance and can earn a quality bonus
. We are committed to providing a flexible, transparent, and rewarding work environment
.

As a Onepilot agent, you work as a freelancer and assist the customers of our clients with their inquiries.

After completing e‑learning training for each project, you'll gain access to a knowledge base designed to help you respond efficiently. Using Onepilot’s technology and documentation, you’ll handle customer requests via email, chat, or phone
.

You work fully remotely from home and are paid per resolved ticket
. The pay depends on complexity
, handling time
, and your location
, and ranges from €0.40 to €2 per ticket
. On average, our agents earn between €15 and €20 per hour.

• You’re comfortable with technology
• You enjoy problem‑solving, and you’re curious and dynamic
• You’re a strong communicator, both written and spoken
• You’re available at least 20 hours per week

• Set your own schedule
• Flexible working hours, Monday to Friday between 7:00 a.m. and 1:00 a.m.
• 100% remote work – from wherever you are