Advisor, Customer Service​/HelpDesk, Bilingual

Income Advisor – Housing Association – About The Client:
Castlefield Recruitment is collaborating with a well-established housing association in Staffordshire to seek an Income Advisors on an initial 3 month temporary contract with the probability of extension.

This role offers flexible home working up to 5 days a week, following a short (few days) induction period. The position provides an hourly rate of £18.89/hour through an umbrella company based on a 37-hour working week. Income Advisor – Housing Association –

About The Role:

Assist in proactive management of rent arrears and debts within specified area. Understanding customers' personal and financial circumstances and how they've arrived at their current situation. Conduct interviews and correspondence with customers, agreeing on repayments. Provide accurate information and advice on welfare reforms to affected customers. Ensure adherence to financial procedures and regulations. Liaise with external debt collection agencies and other relevant agencies.

Income Advisor – Housing Association – What You Need:
Experience communicating with customers over the phone. Experience in handling and resolving rent arrears cases effectively. Basic ICT skills and the ability to communicate in writing to a good standard.