Pet Insurance Customer Service - Retention Advocate; Remote

Employer Industry: Pet Insurance

• Full‑time remote position with flexible work-from-home options
• Opportunity for career advancement and growth within a rapidly expanding company
• Supportive and collaborative work environment with a focus on team success
• Chance to make a positive impact on pet owners' experiences and satisfaction
• Comprehensive training and support for obtaining necessary licenses

• Manage a high volume of complex customer retention interactions with exceptional autonomy
• Serve as a subject matter expert in retention strategies and value-based selling
• Diagnose customer motivations and competitive dynamics to drive renewal decisions
• Partner with leadership to pilot new strategies and process enhancements
• Handle escalations requiring complex problem-solving and high-level communication

• Property & Casualty License required
• Previous call center experience, particularly in retention or sales
• Strong communication skills and ability to multitask effectively
• Exceptional problem-solving skills and ability to stay calm under pressure
• Availability to work a minimum of 40 hours per week with varied shifts

• Experience in customer retention or sales within the pet insurance or related industry
• Familiarity with advanced negotiation techniques and value-based selling
• Ability to analyze customer trends and provide actionable insights
• Experience in training and coaching peers or new hires
• Proven track record of top-tier performance in a customer service environment

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