Customer Service Representative; REMOTE

Employer Industry: Financial Services

• Base salary of $45,760, with potential for performance-based salary increases and spot bonuses
• Full range of benefits including medical, dental, vision, 401(k) plan, and paid time off
• Opportunity for career advancement and growth within the organization
• Flexible remote work schedule that allows for engagement with the team
• Supportive and collaborative work environment focused on customer service excellence

• Handle an average of 45-55 inbound calls daily, addressing a variety of client inquiries related to insurance products
• Provide exceptional customer service while adhering to departmental goals and guidelines
• Participate in customer service training and stay updated on operational policies and new products
• Navigate multiple administrative systems and perform basic calculations as needed
• Collaborate with Floor Support when assistance is required

• High School Diploma
• Minimum of 1 year of customer service experience with demonstrated superior customer service skills
• Ability to multitask and effectively use multiple systems simultaneously
• Strong work ethic, demonstrating commitment and dedication to the role
• Reliable attendance and punctuality

• College degree
• Previous experience in insurance and understanding of the financial market
• Excellent interpersonal and communication skills for effective customer interactions
  
  Ability to research and utilize available resources for problem-solving
• Flexible and adaptable to changing situations in a structured environment

#Financial Services #Customer Service #Remote Work #Career Growth #Competitive Benefits

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