Inside Sales Representative

As the Aerospace Inside Sales Representative
, you will actively manage the full customer order lifecycle and serve as the primary point of contact for customer inquiries. You will collaborate closely with internal teams to resolve issues, support AOG requirements, assist with accounts receivable challenges, and drive order fulfillment.

In this role, you will be based out of our Huntsville, AL office and work a hybrid schedule, 3 days in the office and 2 days work from home. You will report to the Customer Service Supervisor.

• Process incoming purchase orders from customers and provide acknowledgement.

• Provide updates to customers on purchase order delivery progress.

• Participate in scheduled calls/meetings with customers to review open orders, pending returns, etc.

• Allocate parts for shipment. Work with various departments to ensure orders ship in a timely manner.

• Send Quotations and Dispositions to customers.

• Work with customers to resolve Returned Goods issues.

• Assist AR team to resolve customers issues that are blocking payments.

• Be the primary point of contact for customer inquiries about products, order status, or complaints. Escalate inquiries to respective department or commercial team to get feedback for customers.

• Obtain and maintain Export Documentation.

• Maintain accurate and detailed records of customer complaints, orders and interactions.

• Provide support for AOG (Aircraft on Ground) requirements. Carry AOG cellphone on a rotating basis (one-week intervals), to provide 24-hour support.

• Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply.

• College Degree or 4+years of customer service experience is required.

• Experience in a manufacturing environment preferred.

• Capable of managing stakeholders with significant influencing ability at all levels in the organization.

• Strong customer relationship management experience.

• Able to handle a high volume of emails and deal with a wide variety of customers.

#LI-Hybrid

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit  and follow @ PPG on Twitter.

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need assistance to complete your application due to a disability, please email

PPG values your feedback on our recruiting process. We encourage you to visit  and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.