Remote Customer Service Representative

Location: Remote (US-Based)

Are you ready to make a difference this tax season? Apply today to secure your spot in the 1/5/26 certification class and set yourself up for success! Liveops is seeking enthusiastic seasonal Product Support Agents to provide top-notch remote support for a leading tax software program. This is a fantastic opportunity for independent contractors who are passionate about delivering empathetic, tech-savvy service during peak season.

As an Independent Contractor, you will:

• Be your own boss and choose when and to whom you provide support services.
• Set your own schedule to fit your lifestyle.
• Work from a distraction-free home office .
• Utilize your own home office equipment.
• Handle customer calls, assess needs, and solve problems with confidence.

Requirements:

• Experience with inbound and outbound calls.
• Strong computer skills, including navigating multiple systems and documenting call notes.
• Excellent communication skills and the ability to connect with diverse individuals.
• Patience and empathy in every interaction.
• Ability to work independently under your contract.

Preferred Qualifications:

• Availability to provide services on April 14 and 15 .
• Comfortable using video chat and screen-sharing tools.
• Adaptable to changing procedures and tech challenges.
• Previous experience in customer support; call center experience is a plus.

Enjoy the freedom to choose your own schedule:

• Self-schedule 30-minute blocks or commits.
• Hours of Operation (Jan–Apr): 7 days/week, 8:00 AM – 12:00 AM ET.
• Support a minimum of 80 commits/month (Jan–Apr), with 10+ commits on April 14 and 12+ commits on April 15 .

Earn competitive pay while enjoying the flexibility of independent contracting:

• Invoice $0.34 per minute of talk time for services provided from January to April.
• New agents may qualify for a $200 incentive for meeting client metrics through Tax Day.
• Additional performance-based pay opportunities may arise during the season.
• Independent Contractors are responsible for their own taxes and expenses.
• Potential to earn up to $20/hour ; earnings vary and are not guaranteed.

To ensure a smooth working experience, please meet the following requirements:

• CPU: Intel i5/i7/i9 (8th Gen+) or AMD Ryzen 5/7/9 (2nd Gen+).
• Internet: Wired connection required (Wi-Fi and Satellite not permitted); minimum 20 Mbps download and 5 Mbps upload.
• OS: Windows 11 (64-bit);
  Macs, Chromebooks, and Tablets are not compatible.
• Equipment: Dual monitors required (1920×1080), USB headset required, webcam required.

Ready to get started? Here’s what you need to do:

• Complete an application and pass a background check.
• Sign an Independent Contractor Agreement.
• Complete a W-9 form and set up direct deposit.
• Finish program-specific certifications.

For a limited time, the background check is only $20 . This fee is non-refundable and paid to the vendor.

• Client-required certification takes approximately 3 weeks with self-paced eLearning and live classroom sessions.
• Certification sessions are typically scheduled between 10:00 AM ET and 8:00 PM ET , but actual times may vary.

Liveops is currently accepting applications from candidates in:

• AL, AK, AZ, DC, DE, FL, GA, IA, , IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

Join us and be part of a dynamic team that values your skills and offers you the flexibility to thrive. We can’t wait to see what you bring to the table!