Banking Associate

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Apply now Job no: 699960
Work type: Permanent Full Time
Location: Hybrid
Categories: Customer Service

Business Unit: COO, Digital Experience Centre
Salary Range: £25,250 per annum DOE+ benefits
Location: UK Hybrid - Gosforth / Glasgow area with some remote working
Contract Type: Permanent

✨ We’re buzzing about the year ahead — so much so that we’re hiring now for our 13th April 2026 intake!
Don’t miss out — come and be part of the Virgin Money family. ❤️

Our Credit Cards teamwork in a fast paced, exciting environment where no two days are the same. There’s a buzz in the department and it’s the sound of us delightfully surprising our customers! We provide a fantastic all-round experience for new and existing customers, supporting them with a digital first attitude, and generally impressing our customers with our credit card support and expertise.

Making our customers happy involves us building strong relationships, solving problems and generally – just having great conversations through our live chat, telephony and social platforms.

• Speaking with our customer through various platforms such as Live Chat and over the Phone, supporting them with their queries and questions
• Actioning changes, requests and providing expert support and information around our Credit Card products and accounts
• Work towards and achieve excellent customer outcomes managing internal admin procedures
• Have a digital first attitude so our customers can leave a conversation with the capacity to support themselves moving forward
• Go the extra mile for our Vulnerable Customers, catering support and showcasing an interaction that you wouldn’t get anywhere else

• Strong experience delivering exceptional customer service in either digital or face to face environment, with a focus on creating a positive, lasting impression
• Telephony experience with the ability to effectively assist customer in a remote capacity
• Speed, accuracy and confidence to provide expert service
• An open mind to learn and adapt to processes within our area
• Basic technological expertise of handling multiple applications at once

• Experience with in the Digital Banking world/financial industry
• Experience with live chat support

Shift Pattern
:
Our opening hours are from 8am - 6pm, Monday to Friday and Saturday 9am - 3pm. Shifts fall within these opening times following assigned shift patterns such as 08:00am - 15:30pm or 10:30am - 18:00pm. You would also be expected to work the occasional Saturday shift in which you would be given a day off midweek.

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

Virgin Money is so much more than just a bank. As part of the Nationwide group,together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose;
Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose:
Banking – but fairer, more rewarding, and…