Customer Service Representative; m​/f​/d Warszawa

Customer Service Representative (m/f/d)
- Location:

Warszawa

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our

Purpose:

To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim:
You drive, we care. Become part of our diverse, dedicated and unique team!

Do you have experience in Customer Service in area Credit &Risk, speak Polish fluently and want to work for an innovative company that is a leader in the professional services sector? The following offer is just for you! You have the opportunity to become part of our diverse, committed and exceptional team!

Responsibilities:

• Serve as the first point of contact for customers via various communication channels (e.g., phone, email) for credit matters.
• Monitor payments flow
• Manage protests, payment method and bank account change
• Perform Cash Collection
• Execute customer blocking
• Monitor bank transfers
• Release of credit notes and manage limit exceeding
• Monitor Rating deterioration
• Economic and financial evaluation for customers beside medium and large prospects
• Securities management

Manage Fraud‑linked activities and processes.

Build and maintain sustainable relationships and trust with customers by providing accurate, valid, and complete information.

Identify and assess customers' needs to ensure satisfaction.

Meet personal and team customer service targets.

Investigate and resolve incoming complaints.

Perform data entry and maintenance of customer data in the CRM system.

Understand main company processes and products and be proficient in using relevant tools such as CRM and SAP.

Adhere to credit rules to prevent unpaid invoices and debts.

• Experience in customer service in industries such as banking, insurance, and financial services.
• Developed communication skills and high customer orientation.
• A passion for serving the customer, independence and diligence.
• Ability to work in a team, initiative and commitment.
• Support for MSOffice (Excel, Word, PowerPoint).
• Knowledge of the SAP system is welcome.
• Good knowledge of English.

• Work in an international company with an established market position.
• Prospects for development and career opportunities in a sales‑oriented company.
• An attractive remuneration package.
• A friendly working atmosphere.
• An attractive benefits package (Lux Med healthcare, Multisport, Pluxee Lunch card, foreign language classes).
• Possibility to work from home (max. 2 days per week).

At DKV Mobility, we are team players - because we are only successful together! #teamofteams You should feel welcome with us from the very beginning!

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent‑child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We stand for the compatibility of family and career! That's why we offer flexible working hours and family‑friendly working time models. In addition, we rely on a balanced mix of on‑site meetings and home office.

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

After reaching our Green Pledge climate target in 2023 by…