Plumbing Dispatcher - Customer Service Rep

Pelicano Plumbing in Pennington, NJ is hiring a full-time hybrid Plumbing Dispatcher - Customer Service Rep to join our growing team! Do you have a friendly voice, a natural gift for multitasking, and a knack for keeping things organized behind the scenes? If you're looking for a rewarding opportunity where every call you take and every task you handle truly makes a difference, this could be the perfect fit!

When you become our Plumbing Dispatcher - Customer Service Rep, you'll enjoy:

• Competitive pay, based on experience
• Paid holidays
• A 401k plan
• No on-call shifts and no weekends

This is a full-time hybrid position, Monday through Friday, with shifts scheduled between 7:00 AM and 6:00 PM.

As our Plumbing Dispatcher - Customer Service Rep, your day starts by logging in with a smile—because you know you're the calm, helpful voice our customers rely on. You'll answer calls, listen to concerns, and schedule appointments with confidence and care. You'll juggle priorities, ensuring urgent issues are handled fast and efficiently, while maintaining a warm and professional tone. Between calls, you'll help with office admin duties and keep the behind-the-scenes operations humming.

Whether you're working from home or in the office, you're the kind of person who keeps things flowing—in a literal and figurative way.

• Proficiency with Microsoft Office Suite
• Excellent communication skills, both verbal and written
• Friendly demeanor with a strong focus on customer satisfaction

• Experience with Service Titan
• Call center experience or prior CSR/dispatch experience in the trades industry

At Pelicano Plumbing, we understand that our greatest asset is our team, and we take immense pride in taking care of our employees. As a family‑owned and operated business, we extend that sense of family to our employees, believing in a healthy work‑life balance that allows our team to spend valuable time with the people who matter most. We treat every home and family with the utmost care, just as we would our own.

Our culture is deeply rooted in three generations of plumbing expertise, with over 30 years of experience, and our commitment to excellence is unmatched. At Pelicano Plumbing, we’re more than a company; we’re a family dedicated to delivering top‑notch service to our community.

Ready to bring your skills to a company that values professionalism, positivity, and teamwork? Apply now to join Pelicano Plumbing as our hybrid Plumbing Dispatcher - Customer Service Rep! Our initial application process is extremely quick, easy, and mobile‑friendly—you could be one step closer to your next great opportunity today!