Remote Member Experience Advocate

Equal Opportunity Statement

Blue Cross and Blue Shield of Minnesota is an Equal Opportunity Employer and maintains an affirmative action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to any legally protected characteristic.

Remote Member Experience Advocate

Remote

Customer Service/Operations

We are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

March 9th, 2026

You must live in the state of Minnesota to be eligible for this role.

We are hiring approximately 24 Member Experience Advocates to support the Provider line of business in our call center.

We provide paid training to set you up for success.
Training begins 3/9/2026. Schedule during training:
Monday – Friday, 8:30 AM – 5:00 PM, lasting 12 weeks. Schedule after training: rotating 8.5‑hour shifts, 7:00 AM – 8:00 PM CST, Monday‑Friday.

This is a full‑time, remote, work‑from‑home position. You are required to have a high‑speed, land‑based internet service with a hard‑wired connection from the router to the company provided equipment.

The rate of pay is $23.00‑$24.00 per hour.

The Member Experience Advocate is responsible for delivering the best possible service experience for each member/provider interaction through handling inbound calls and inquiries and assisting our customers with product information, benefits, claims, eligibility, and billing questions.

• You like making things easier for members, customers, and colleagues.
• You are energized by interacting with and helping people.
• You love learning about new ways to do things.
• You are a positive person who sees the bright side.
• You thrive in a structured, fast‑paced environment.
• You bring solutions to the table, not just problems.
• You are comfortable with a little chaos and uncertainty.

• Engage with a wide range of people, including leadership, support staff and partners.
• Identify issues and apply customized solutions to meet members' personal and technology needs.
• Resolve member issues by determining what went wrong and determining appropriate actions.
• Multitask and navigate through many applications while providing a seamless experience.
• Advocate for members by providing compassionate, proactive support.
• Manage relationships with both satisfied and dissatisfied members.
• Maintain a strict standard of confidentiality to protect member or provider information.
• Allocate 90% of your time to interacting with members via phone or other technology.
• Demonstrate commitment to company values, practices, policies, and procedures.
• Help members achieve the best possible health outcomes, increasing retention and brand awareness.
• Perform additional duties, including written or email correspondence as needed.

• 1+ year of related experience (education, military, transferable skills considered).
• Self‑driven, with ability to work independently and take personal accountability.
• Resilient, empathetic, encouraging members to improve health outcomes.
• Empathetic, compassionate, and patient.
• Strong communication and listening skills.
• Adaptable to changing healthcare requirements and processes.
• Creative problem‑solving to empower members’ healthcare decisions.
• Calm in challenging situations.
• Ability to work a shifted weekly schedule.
• Advanced proficiency navigating multiple systems, screens, and workflows.
• Computer literacy and typing skills.
• Logical, critical thinking for problem solving.
• Effective time management and organizational skills.

• Prior insurance, call center, or healthcare experience.
• Experience interacting with consumers.
• Associate degree.
• Microsoft Office (Outlook, Word, Teams, One Note, Excel, etc.).
• 2+ years of relevant customer service or call center experience.

Pay Range: $21.96 – $25.25 – $28.54 per hour, based on skills, ability, and knowledge.

We offer a comprehensive benefits package, which may include:

• Medical, dental, and vision insurance
• Life insurance
• 401(k)
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

For more details, please review our benefits page.