Part Time - Fraud Senior Representative - Work from Home

* Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
* Demonstrate a strong customer focus rooted in empathy
* Communicate effectively with peers, management and customers
* Exercise good judgment and independent decision-making skills
* Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
* Be proactive, have effective time management and organizational skills
* Display dependability with a solid attendance record
* Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)
* Process late and trailing transaction on fraud status accounts and process zero fraud cases
* Actively manage and escalate risk and customer impacting issues within the day-to-day role to management
* Updating information from merchant receipts to the case information screen
* Take both inbound and outbound calls to customers for transaction verification
* Assisting customers with entry level transactions and inquiries
* Process and document customer case files
* Documenting requires a high level of accuracy and may require the use of multiple systems or screens
* High school diploma, GED or equivalent certification
* At least 1 year of customer service or call center experience

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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