Customer Support Rep – Military Spouses; Remote

Customer Support Rep – Military Spouses (Remote) page is loaded## Customer Support Rep – Military Spouses (Remote) time type:
Full time posted on:
Posted Yesterday job requisition :
R1697858

Job Title:

Customer Support Rep – Military Spouses (Remote)

Job Description
** JOB DESCRIPTION
** The Customer Support Rep – Military Spouses (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans and spouses are encouraged to apply.)
** A NEW CAREER POWERED BY YOU
**** World’s Best Workplaces**,” “
** Happiest Employees**,” and “
** Best Companies for Career Growth
** Customer Service Representative position at Concentrix is just the right place for you!

As a remote Customer Support Rep – Military Spouses, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
** CAREER GROWTH AND PERSONAL DEVELOPMENT
** This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!

That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
** WHAT YOU WILL DO IN THIS ROLE
** As a Customer Support Rep – Military Spouses working from home, you will:
* Provide inbound and outbound customer support using a call flow guide
* Identify/develop opportunity to offer targeted company’s products and services (i.e. upselling, cross selling, lead generation (not cold calls), upgrades)
* Deliver superior customer experience in every interaction through identifying, capturing, and addressing customer needs.
* Order processing and monitoring
* Track, document, and retrieve information in databases
* Offer additional products and/or services with every interaction
* Deliver expert customer experiences…with a smile.
** YOUR QUALIFICATIONS
** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Support Rep – Military Spouses (Remote) role include:
* ** Be a Military Spouse**
* ** Must be at least 24 years of age
*** 1+ year of customer service experience
* 6+ months of soft sales experience preferred (upselling/recommending products or services, soliciting, telemarketing, etc.)
* Open availability
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer will be provided after hire.
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States and have a valid U.S. address for residence
** WHAT’S IN IT FOR YOU
** One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
* The base salary for this position is $20.00/hr. (pay…