Customer Resolution Specialist; remote

Why consider this job opportunity

• Salary up to $31.15 hourly
• Opportunity for career advancement and growth within the organization
• Work remotely
• Comprehensive benefits package including medical, dental, vision, and 401k
• Supportive and inclusive workplace culture that celebrates diversity and individuality
• Chance to make a positive impact on customer satisfaction and resolution

• Serve as the point of escalation for customer inquiries and complaints, providing research and resolution
• Interact with customers through inbound and outbound calls to acknowledge and provide status on inquiries
• Identify emerging trends in customer issues and notify leadership
• Maintain an inventory of assigned cases, ensuring compliance with critical deadlines
• Create and maintain logs, records, and files, acting as a resource for information

• High School diploma or equivalent required
• Minimum of 5 years of related experience in customer service or a similar field
• Prior experience in supporting customer escalations and written interactions
• Strong organizational skills and ability to meet deadlines
• Excellent verbal and written communication skills

• Extensive knowledge of the employer's products and services
• Proven research and problem-solving abilities
• Strong MS Office skills
• Experience in customer setup, onboarding, and training demonstrations
• Ability to adapt responses based on customer interactions

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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.