Receptionist, Customer Service​/HelpDesk

We are looking for a skilled, compassionate Receptionist who desires a career that matters in a community that values their expertise.

At Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.

Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care.

Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.

A Part Time Receptionist position is available for a busy front desk in the Otterbein North Olmsted Community. Welcomes customers on the phone and in person and responds to a wide variety of requests by accurately assessing the customer’s needs and requests; and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Otterbein policies.

• Greet customers entering and leaving the community, using customer name whenever possible
• Answer customer calls and direct them timely and appropriately
• Handle all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Maintain current file/listing of residents by name and location, emergency phone numbers of on-call personnel, department extensions
• Resolve customer complaints and assist customers in all inquiries in connection with community activities, services, hours, directions, etc.
• Maintain an accurate cash drawer balance. Receive payment for sales (gift cards, stamps, etc.) Reconcile all transactions at the close of each shift
• Schedule appointments and maintain accurate records for on-campus Shuttle
• Distribute/receive keys and maintain an accurate log
• Use a variety of computer programs, phone systems, and emergency systems for multiple tasks and communications
• Ability to handle emergency situations in a calm and professional manner
• Maintain confidentiality of all pertinent resident and partner information
• Special projects as requested
• Other duties as assigned

• Education: High school diploma or equivalent
• Experience: A minimum of 1 year
• Computer
  
  Skills:
  
  Proficient in Microsoft Office
• Positive, outgoing personality. Strong customer service etiquette. Previous experience with customer service, problem solving, listening, phone skills, and multi-tasking; proficient in Microsoft Office; high school diploma or equivalent.
• Critical thinking skills
• Ability to be self-directed and prioritize tasks; work independently and manage time efficiently
• Initiative to cross-train and learn new tasks as assigned
• Must exercise sound judgment, discretion and confidentiality in all matters

• Medical Insurance with free virtual doctor visits
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support
• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work-life balance
• Access to Daily Pay
  , enabling you to access up to 100% of your earned wages on a daily basis
• Tuition Reimbursement up to $5,250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection

• University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through Access Perks
• Access to 1,000s of hours of personal and professional development material through Right Now Media @ Work

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.

Otterbein Senior Life consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.

Apply today and begin a meaningful career as a Receptionist at Otterbein!