Customer Service Representative

Customer Service Representative I

Requisition

Location:

Saginaw, MI, US, 48601

Remote, US, 60631

Pay Type:

Salary

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.

As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment:
We’re in every construction market.

Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

Learn more at  ()

Description:

Join the Duro-Last team, a brand of Amrize Building Envelope and the world’s largest manufacturer of custom-fabricated commercial roofing solutions.

We’re seeking a Customer Service Representative I who's ready to be part of an innovative, people-first brand shaping the future of the roofing industry.

Job Title: Customer Service Representative I |
Req : 15123 |
HR Contact: Sheena WATSON |
Location: Building Envelope - Corp Saginaw, MI, Remote Worker US

We’re looking for a Customer Service Representative I to join our team and help deliver an exceptional experience for our customers. In this role, you’ll support the full order lifecycle - entering orders, resolving issues, coordinating with internal teams, and ensuring customers receive accurate, timely information. Your ability to problem-solve, stay organized, and communicate clearly will make you a trusted partner to our customers and teammates.

• Receive and enter customer orders via phone, email, fax, and web.
• Support order entry for DL, EM Standard, and Duro-Guard product lines.
• Ensure orders are accurate, complete, and aligned with product specifications.
• Identify and correct incomplete or inaccurate customer submissions.
• Navigate all required systems with confidence.
• Understand product capabilities, shipping methods, manufacturing processes, and inventory locations.
• Collaborate with related departments as needed during the ordering process.

• Assist customers with shipping questions, returns, credits, order changes, and general service needs.
• Investigate concerns across required systems and determine appropriate solutions.
• Escalate issues or pricing exceptions when needed.
• Process credits/returns up to $500 without approval.
• Coordinate with internal teams such as Warranty, Inventory, Shipping, Production, and Accounting.
• Follow up with outside vendors to ensure timely resolution.

• Enter standard OEM orders and prepare basic quotes.
• Apply general knowledge of OEM customer needs and calculate required materials.

• Provide support for other customer service functions including CSA duties, switchboard coverage, gatekeeping, and out-of-stock notifications.
• Perform other tasks assigned by management.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

Education: Bachelor's Degree

Required

Work Experience:

1–2 years of customer service experience (required)

• Strong written and verbal communication skills
• Ability to remain calm and professional in challenging customer interactions
• Comfortable navigating multiple computer programs
• Strong attention to detail and accuracy
• Solid math skills
• Ability to evaluate information, problem-solve, and recommend solutions
• Positive, team-oriented attitude with the ability to handle multiple tasks at once

Additional Requirements:

• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"),…