Remote Customer Service Representative

Tax Software Support – Independent Contractor

Location:

Remote (US-Based)

Apply today to join the certification class and lock in your spot for tax season success. Liveops is contracting seasonal Product Support Agents to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season.

As an Independent Contractor, you will

• Be your own boss.

• Choose when and to whom you provide support services.

• Set your own schedule.

• Provide a distraction-free home office.

• Provide your own home office equipment.

• Handle customer calls, assess needs, and solve problems.
Requirements

• Experience taking inbound and outbound calls.

• Computer skills, including navigating multiple systems and documenting call notes.

• Strong communication skills and the ability to connect with diverse individuals.

• Ability to sit for long periods.

• Patience and empathy.

• Ability to provide services pursuant to your contract independently.

Preferred Qualifications

• Available to provide services on April 14 and 15 .

• Comfortable using video chat and screen-sharing tools.

• Adaptable to changing procedures and tech challenges.

• Experience with inbound/outbound customer support; call center experience is a plus.
Hours

• Choose your own schedule by self-scheduling 30-minute blocks or commits.

• Hours of Operation (Jan–Apr): 7 days/week, 8:00 AM – 12:00 AM ET.

• Client seeks agents who can support a minimum of 80 commits/month (Jan–Apr) , with 10+ commits on April 14 and 12+ commits on April 15 .
Compensation

• Submit invoices and receive payment for completed services pursuant to contract.

• Invoice $0.34 per minute of talk time for providing services January–April.

• Agents new to the program may be eligible for a $200 incentive for meeting client metrics through Tax Day.

• Additional performance-based pay may be announced during the season.

• ICs are responsible for their own taxes and expenses.

• Earn up to $20/hour ; earnings vary and are not guaranteed.
Computer Requirements

• CPU:
Intel i5/i7/i9 (8th Gen+) or AMD Ryzennd Gen+).

• Internet:
Wired connection required (Wi-Fi and Satellite not permitted); minimum 20 Mbps download and 5 Mbps upload.

• OS: Windows bit);
Macs, Chromebooks, and Tablets are not compatible.

• Equipment:
Dual monitors required (1920×1080), USB headset required, webcam required.

• Review the Liveops Mobile Device and Security Requirements
Application and Certification Process

• Complete an application and pass a background check.

• Sign an Independent Contractor Agreement.

• Complete a W-9 form and set up direct deposit.

• Complete program-specific certifications.
Background Check
For a limited time, it’s only $20 . Background check requires a non-refundable fee paid to the vendor. View background requirements

Important Notes

• Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom sessions.

• Certification sessions are normally scheduled between 10:00 AM ET and 8:00 PM ET , but actual session times and lengths will vary.
Eligible States
Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, , IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.