Customer Service Assistant

Job Description - Customer Service Assistant 2 (260000CZ)

Public Safety

Agency Contact Name and Information:
Jennifer Pletcher, HCM Sr. Analyst - JPletchero.gov

Jan 20, 2026, 4:59:00 AM

Charles D Shipley Building 1970 West Broad Street Columbus

United States of America-OHIO-Franklin County-Columbus

Compensation: $22.96 per hour

Full-time

Work Hours:

8:00 a.m.

- 5:00 p.m.

Union: OCSEA

Customer Service

Technical

Skills:

Customer Service

Professional

Skills:

Customer Focus

Bureau of Motor Vehicles

Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.

Ohio Department of Public Safety – Bureau of Motor Vehicles/Titles Support Services

Report in

Location:

1970 West Broad Street, Columbus, OH 43223

Work Hours: Monday - Friday, 8:00 a.m.

- 5:00 p.m.

*** This position is currently remote (work from home) but can be subject to change to regular, in-office work***

• Multiple pay increases over the first years of service!
• Free Parking!
• Free Gym Access & Walking Path!
• Daycare On-site!
• Cafeteria On-site!

• Respond to inquiries, requests for information & complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation;
• Greet & respond to in-person, telephone & written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal & external customer service;
• Listen carefully to internal & external customer questions & concerns & ask appropriate follow-up questions to verify understanding;
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
• Follow up to ensure all of the customer’s questions & concerns have been thoroughly answered;
• Respond to inquiries received from the Cisco Finesse phone system;
• Maintain unit standards & procedures as outlined within the section;
• Respond to live chat e‑mail & mail from the general public & all other constituents;

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full‑time and part‑time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

9 mos. training or 9 mos. experience in office practices & procedures;

AND 9 mos. training or 9 mos. experience in public relations or customer service that included techniques for handling difficult people;

AND 9 mos. training or 9 mos. experience in typing, keyboarding, data entry or word processing;

AND 9 mos. training or 9 mos. experience in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above.

UNUSUAL WORKING CONDITIONS

May be confined to desk answering telephone for 6.5 – 7 hours per…