Customer Service Specialist- Consumer Banking- Amherst, NY

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* Location:

** 4224 Ridge Lea Road, Amherst New York
** We're excited to grow our team and are hiring now for a position that begins April 6th 2026. This is your chance to secure your next career move early and enjoy a smooth transition. Apply today to lock in your opportunity and start connecting with us before day one!
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* Location:

Must reside in the geographic region of Amherst, NY
**** Training will take place on site at:*
* ** 4224 Ridge Lea Rd Amherst, NY 14226
**** Training:
Training will take place in office for minimally the first 3 months.
**** Schedule During Training:
** Monday
- Friday from 8:00am-5:00pm ET
** Schedule After Training:
** There are various shift available for this role.
* Weekend Warrior Shifts- working every Saturday and Sunday and 2 days off during the week
* Saturday Squad Shifts- working every Saturday and 2 days off during the week
* Additional compensation offered for Weekend Warrior and Saturday Squad
* All other shifts will require working at least every other Saturday or Sunday
** Customer Service Specialist
** As a Customer Service Specialist, you’ll serve as the voice of Key Bank – working as a problem solver for our clients. This is a high energy, fast-paced call center role with unlimited opportunity to learn, grow and work with a talented and supportive team. If you like helping others and feel rewarded by making someone’s day a little better, this is the role for you.

The ability to empathize, stay calm and not take client frustration personal are traits that are especially successful in this role.

** What You’ll Get from This Opportunity:
*** Competitive pay and unique benefits – 401(k) matching (dollar-for-dollar up to 7%), generous PTO, fitness and tuition reimbursement and so much more.
* Valuable financial services experience. You’ll learn the ins and outs of how the bank works and knowledge that translates to career advancement at Key.
* Paid job training and access to a library of specialized professional development and training courses.
* Shift differentials available.
* Performance-based rewards.
* Variety – every day is different.
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* Essential Job Functions:

*** Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
* Receiving inbound calls from consumer clients in fast paced environment (in some cases, taking back-to-back calls)
* Answering client questions, problem solving, educating, de-escalating dissatisfied clients, and making suggestions that help deliver our Moments Matter culture.
* Providing technical support for Key’s online products and services (PC, mobile, and tablets).
* Collaborating with a wide range of Key Teammates to help solve client challenges.
* Ability to navigate multiple screens and software while speaking to clients effectively over the phone free of distractions and background noise (similar to being in the office).
* Complies with all Key Bank policies and procedures, , acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key Bank.
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* Required Qualifications:

*** Minimum 1 year client service experience.
* High school diploma/GED.
* Demonstrated success in problem resolution, multi-tasking and attention to detail.
* Advanced computer skills and working knowledge of how to navigate multiple screens and software, web browsers, websites and mobile applications while speaking to clients.
* Strong interpersonal, verbal, and written communication skills.
* Flexibility, empathy, and patience to work in a fast-paced, high-volume call center.
* Ability to read and follow call center “scripts” when handling different scenarios.
* Schedule flexibility – The hours for the position can change based on business need.  In addition, there is a shift bid process for all Teammates that occurs two times (performance based schedule options) per year which could result in a schedule change.
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* Preferred Qualifications:

*** Previous experience working in a remote/ work from home environment.
** Mobile Requirements:
*** Hard wired high speed…