Customer Support Representative

Manpower is excited to welcome a new Customer Support Representative to our vibrant Inside Sales team. This hybrid role offers the flexibility of working from home combined with the opportunity to collaborate on-site at our client's location in Erskine.

As a key member of our Customer Support team, you'll be the go-to person for handling inbound calls and managing inbox requests.

Your role will be crucial in ensuring the smooth execution of back-office functions and supporting the entire sales cycle process. You'll provide essential assistance to our sales representatives, expertly managing incoming requests and directing them to the right individuals.

Your role :

Outbound partner engagement to support business needs
Driving a high level of quality service support across the entire business
Perform detailed date entry in line with pre-defined processes
Management of incoming emails and calls from internal and external colleagues and partners
Manage escalations through customer and partner engagement
Own opportunities and manage them through the sales cycle

Your profile:

Strong administration skills
Excellent organisation and interpersonal skills
Experience working to tight deadlines with attention to detail
A background in customer services or within a similar role would be advantageous
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools like PowerBI

Why you'll love it here:

Innovative Environment:
Join a team that's all about breaking new ground in tech

Working hours:

Monday to Friday 9am - 5.30pm and so there is no weekend working!
Competitive Salary:
Earn £23,800 - £25,000 depending on experience
Make An Impact:
Work for a company that cares about sustainability and giving back
Mentorship Isn't Just a Buzzword:
You'll have access to continuous learning opportunities, mentorship programs, and clear career progression paths with our learning and development manager

Benefits:

Career progression
Fully paid training on the job training
25 days annual leave plus 8 bank holidays
Company pension
Hybrid working
Employee discounts
Free parking
Sociable working hours