Bilingual Customer Service Representative

If this sounds like you, we’d love to meet you!!
*
* WHO WE ARE:

** Eden Park Inc. (“Eden Park”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, Eden Park has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. Eden Park is a wholly owned subsidiary of Fairstone Financial Inc., which is a subsidiary of Fairstone Bank of Canada (“Fairstone Bank”).

Collectively, Fairstone Bank and its subsidiaries offer credit cards and rewards programs, point-of-sale financing through merchant partners and unsecured and secured personal loans and mortgages. Learn more at  join Fairstone Financial as a Representative, Customer  part of Canada’s leading provider of responsible lending solutions to serve Canadians.

At Fairstone we invest in our teams. We offer a broad training program where you will be supported with professional development and encouraged to further build an exciting career with us!
** A regular day for you will include:
*** Providing exceptional and professional service on every interaction and building rapport with our customers
* Receiving and placing customer service calls regarding any product/billing issues, service questions and general client inquiries
* Resolving problems by clarifying the customer’s challenge and offering the best solution for Eden Park and our customers.
* Assisting customers in making changes to their payment arrangements, banking information and insurance records
* Friendly and helpful onboarding calls with new customers
* Responding to customer emails promptly in accordance with our core values
** Must haves!
*** You possess excellent verbal and written communication skills in English and French
* You thrive in a fast-paced, ever-changing environment.
* You have amazing conflict resolution skills and the ability to make decisions independently.
* You remain calm while solving issues and have the patience to deescalate difficult situations.
* You are tech savvy and know your way through Microsoft Office Suite and Outlook
* Clear criminal reference check
** Extra- awesome to have:
*** Previous experience in a call centre, automotive related business, or financial services organization
* Post-secondary education
*
* Working conditions:

*** Work from home or in-person option available
* You have flexible availability to work. Working hours can range anywhere between 8:30 AM to 8 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating.
** WE ARE PROUD TO BE:
** Montreal's Top Employers 2022 by Canada’s Top 100 Employers!

We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.

Learn more:

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If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you!
** Learn more:
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** If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
* Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
*** Time Type:
** Full time## Job Type:Permanent Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals. Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast.

With a long-established history, we are proud to be Canada's leading alternative lending bank. More at
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