Automotive Maintenance Coordinator - Remote

Overview

As we continue to build our team in support of our vision to be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility, is excited to announce the opening of an Automotive Maintenance Coordinator. The Maintenance Coordinator will primarily be responsible for providing automotive technical support and advice to Fleet Management groups, clients, and vendors related to scheduled maintenance and wear items.

This position reviews repair orders according to manufacturer requirements and negotiates service intervals, fluids, and pricing prior to approval.

This is a full‑time work‑from‑home position that allows you to work 100% from your home residence in Houston, TX or surrounding Texas counties. Our department operates Monday‑Friday 6 a.m. – 9 p.m. CST and Saturday 7 a.m. – 4 p.m. CST. Schedules offered are based on current business needs.

The pay range for this position is $22.26 to $25.26 per hour. Pay within the range is determined based on factors including relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.

• Additional compensation for weekend and evening shift differential (up to $2.00/hour).
• Opportunity to earn an additional $0.25/hour for each current ASE certification in the list: A1‑A9, T4, T8, C1, G1, & X1.
• Paid vacation, flexible time days; medical, dental, vision insurance; dependent spending account; health savings account; life and disability insurance; fertility benefits;
  Employee Assistance Programs; profit sharing; 401(k) employer match; discounts and more.

• Provide timely responses to orders submitted by phone and email in an efficient and friendly manner.
• Review proposals to ensure proper services are performed according to manufacturers’ interval‑based timing and appropriate pricing.
• Negotiate pricing, assess and apply warranty applications, and create and issue purchase orders according to operating procedures.
• Contact clients to provide recommendations, explain proposed repair procedures, and gain approval.
• Make recommendations to internal business partners regarding repair recommendations and cost.
• Locate and suggest proper service locations for clients.

• Must be 18 years of age or older.
• Must live in the state of Texas.
• Must live in the Houston, TX area or surrounding Texas counties.
• Six (6) months of customer service experience required.
• Six (6) months of automotive maintenance or repair experience required, experience in a lube shop, tire shop, repair facility or dealership preferred.
• Degree in Automotive Technology preferred.
• ASE certifications preferred.
• Basic proficiency with Microsoft Office products (Word, Excel, Outlook).
• Must have the ability to meet all work‑from‑home technical requirements.
• Must be authorized to work in the United States and not require work authorization sponsorship by the company.

• Executing
• Customer Service
• Detail‑Oriented
• Analyzing
• Communication
• Flexibility

• Reliable and consistent high‑speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite).
• Minimum validated upload speed of 5 Mb/s and download speed of 25 Mb/s; connection latency less than 100 ms. Validate with a speed test tool such as