Customer Service Advisor

Your new company

Your new company You will be working for a large organisation based near the Sandwell area.

In this role, you'll be the first point of contact for customers, handling day‑to‑day enquiries and coordinating repairs, planned works, and statutory safety checks.

You’ll schedule appointments, manage contractor diaries, and ensure all compliance activities — such as gas servicing, electrical testing, asbestos re‑inspections, legionella checks, lift servicing, and fire safety inspections — are completed on time and fully recorded.

You’ll maintain accurate compliance records, track certificate expiry dates, raise service orders, and support reporting for audits and senior management.

To be successful in this role, strong communication skills are essential, as you’ll be liaising daily with customers, contractors, and internal teams to deliver a smooth and efficient service.

The role also includes general administration, processing invoices, managing work‑in‑progress, supporting performance reporting, and helping to improve internal processes.

Flexibility, attention to detail, and a commitment to excellent customer service are key.

If you’re organised, confident in handling multiple priorities, and passionate about delivering a high‑quality service, then this role may be perfect.

This role is a 2‑month assignment starting ASAP based on 4 days in the office, 1 day working from home.

Ideally, you will have experience of working in a Customer Service role in a Local Authority or Housing.

Ideally, you will have experience of coordinating compliance and repairs.

You must have recent customer service experience to be successful in this role.

If you’re interested in this role, click ‘apply now’ to forward an up‑to‑date copy of your CV, or call us now.

If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.