Bilingual Customer Service Representative

Do you love exceeding people’s expectations?

Are you passionate about growing your career in the lending or automotive industry?

Are you a self-starter who can work independently?

Are you energetic and a great communicator?

Are you a people person and customer service focussed?

Do you want to work with a company that loves to promote from within?

If this sounds like you, we’d love to meet you!!

WHO WE ARE:

Eden Park Inc. (“Eden Park”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, Eden Park has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. Eden Park is a wholly owned subsidiary of Fairstone Financial Inc., which is a subsidiary of Fairstone Bank of Canada (“Fairstone Bank”).

Collectively, Fairstone Bank and its subsidiaries offer credit cards and rewards programs, point-of-sale financing through merchant partners and unsecured and secured personal loans and mortgages. Learn more at

Come join Fairstone Financial as a Representative, Customer Service.

Be part of Canada’s leading provider of responsible lending solutions to serve Canadians.

At Fairstone we invest in our teams. We offer a broad training program where you will be supported with professional development and encouraged to further build an exciting career with us!

A regular day for you will include:

• Providing exceptional and professional service on every interaction and building rapport with our customers

• Receiving and placing customer service calls regarding any product/billing issues, service questions and general client inquiries

• Resolving problems by clarifying the customer’s challenge and offering the best solution for Eden Park and our customers.

• Assisting customers in making changes to their payment arrangements, banking information and insurance records

• Friendly and helpful onboarding calls with new customers

• Responding to customer emails promptly in accordance with our core values

Must haves!

• You possess excellent verbal and written communication skills in English and French

• You thrive in a fast-paced, ever-changing environment.

• You have amazing conflict resolution skills and the ability to make decisions independently.

• You remain calm while solving issues and have the patience to deescalate difficult situations.

• You are tech savvy and know your way through Microsoft Office Suite and Outlook

• Clear criminal reference check

Extra- awesome to have:

• Previous experience in a call centre, automotive related business, or financial services organization

• Post-secondary education

Working conditions:

• Work from home or in-person option available

• You have flexible availability to work. Working hours can range anywhere between 8:30 AM to 8 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating.

WE ARE PROUD TO BE: Montreal's Top Employers 2022 by Canada’s Top 100 Employers!

We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.

Learn more: