Customer Service Representative

Why consider this job opportunity

• Salary range starting at $14.50-$16.00 per hour with 40-hour work weeks
• Comprehensive benefits including paid personal time off, sick time, health/vision/dental benefits, and a 401k plan with matching contributions
• Tuition reimbursement program to support your educational goals
• Opportunity for career growth with a supportive training and leadership team
• Stable and encouraging work environment focused on learning and advancement
• Work remotely from designated states with a flexible schedule

• Provide exceptional customer service by handling inbound calls regarding wireless account assistance
• Utilize product knowledge to troubleshoot and resolve customer concerns efficiently and empathetically
• Process orders, update accounts, and maintain accurate records while multitasking effectively
• Demonstrate a sales‑focused mindset by upselling products and services when appropriate
• Maintain a positive attitude and professional demeanor while navigating multiple systems under pressure

• Minimum of 1 year of customer service or sales experience, with at least 6 months in a virtual call center environment
• Must have a minimum of 6 months of remote work experience
• Availability for 12 weeks of paid training with consistent 8‑hour shifts scheduled Monday to Friday
• Must pass a background screening and be at least 18 years old with a GED or High School Diploma
• Legally permitted to work in the United States

• Exceptional communication and active listening skills with the ability to build rapport and manage difficult situations
• Proven ability to sell and upsell products/services while maintaining a focus on excellent customer service
• Quick‑thinking problem solver with strong time management skills in a home office setting
• Experience in a high‑pressure environment while maintaining a positive attitude

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