Spanish+English Bilingual Customer Service Representative

Overview

If you're looking for a role where your language skills can make a real difference, we have the perfect opportunity for you. We're seeking a Spanish+English Bilingual Customer Service Representative to join our remote team and act as a vital link between our brand and our Spanish-speaking customers. In this role, you'll be a trusted voice, providing solutions and clear information via both voice calls and live chat.

This isn’t just about transactions; it's about building trust and ensuring every customer feels heard and valued.

• Provide excellent support:
  Deliver prompt and friendly service in Spanish and English, handling a variety of customer questions and issues.
• Troubleshoot and resolve:
  Use your problem-solving skills to calmly find effective solutions for customers.
• Document interactions:
  Maintain accurate records of all customer communications to ensure seamless service.
• Contribute to improvement:
  Share customer feedback and insights to help us enhance our processes and products.
• Collaborate effectively:
  Work as a key member of our remote team, staying aligned on goals and priorities.

• Language
  
  Skills:
  
  Complete fluency in Spanish and English (both written and spoken).
• Experience:
  
  At least 1 year of remote bilingual customer service experience, preferably in e-commerce, tech support, or a contact center.
• Tech Proficiency:
  Familiarity with customer support platforms like Zendesk, Gorgias, or Shopify is a plus.
• Soft Skills:
  
  You are a patient, detail-oriented person with a genuine desire to help others.
• Work Style:
  You can work independently and communicate clearly with a remote team.

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection with a minimum of 15 Mbps upload and download speeds.
• A quiet, professional workspace for calls.

• Permanent remote work:
  Enjoy the freedom of working from home full-time.
• Competitive pay:
  We offer a great wage with annual reviews.
• Paid time off:
  Take the time you need to rest and recharge.
• Health stipend:
  We provide a monthly stipend to support your well-being.
• Performance bonuses:
  Your hard work will be rewarded with performance-based bonuses.
• Supportive culture:
  Join a team that values fairness, open communication, and your professional growth.

Ready to make a real impact with your language skills? We re excited to learn more about you.