As a Call Center Representative with GHJ Search and Staffing, you will be the first point of contact for our clients' customers, providing professional support and resolving inquiries with efficiency and empathy.
This remote position offers the opportunity to build meaningful customer relationships while working from the comfort of your home. You'll be part of a supportive team dedicated to delivering exceptional service standards.
Key Responsibilities- Handle inbound and outbound customer calls professionally
- Provide product information and service assistance
- Address customer concerns and resolve issues effectively
- Maintain positive customer relationships through excellent service
- Document customer interactions and transactions accurately
- Follow communication procedures and guidelines
- Escalate complex issues to appropriate departments
- Meet personal and team performance metrics
- Participate in ongoing training and development
- Provide feedback on process improvements
- Stay updated on product knowledge and service protocols
- Maintain confidentiality of customer information
- Excellent verbal and written communication skills
- 1+ years of customer service or call center experience
- High school diploma or equivalent (required)
- Reliable high-speed internet connection for remote work
- Basic computer literacy and typing skills
Familiarity with CRM systems and call center software - Ability to navigate multiple systems simultaneously
- Comfort with remote collaboration tools
- Strong problem-solving and active listening skills
- Patience and empathy when dealing with customers
- Ability to work independently in a remote environment
- Professional demeanor and positive attitude
We offer compensation that is 20% above the current industry average for Call Center Representatives, recognizing the value of skilled customer service professionals.
Remote FlexibilityWork from anywhere with flexible scheduling options
Comprehensive health insurance for eligible employees
Training programs and advancement opportunities
Supportive TeamCollaborative remote environment with regular team support
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