Customer Service Representative

About the Role

Customer Service Representative (Remote) – 100% Remote, must be in EST. This 6‑month contract is for the busiest season of a high‑volume residential services team. Ideal candidates excel fast‑paced work, have strong communication skills, and handle challenging interactions with professionalism and empathy.

• Handle a high volume of inbound calls (average call time: 2.5 minutes)
• Assist customers with service inquiries, billing questions, and transaction processing
• Take residential orders for propane and heating oil
• Process over‑the‑phone payments accurately (basic math skills required)
• De‑escalate upset customers and manage difficult conversations
• Ensure adherence to productivity metrics: time in queue, call status, schedule compliance

• Previous customer service experience (call center preferred)
• Ability to work in a high‑volume environment
• Strong communication and problem‑solving skills
• Basic math proficiency (accuracy is critical for safety)
• Knowledge of Office 365 and basic office equipment
• Ability to hardwire an internet connection via Ethernet (minimum speed: 100 Mbps upload / 20 Mbps download, tested at )

• 100% Remote – equipment provided: laptop, monitors, headset, docking station, credit card keypad
• Must demonstrate professionalism and accountability while working from home
• Productivity monitored by a dedicated team

• Overtime opportunities (Saturday mornings and extended shifts)
• Potential conversion to full‑time based on performance
• Re‑hire opportunities for top performers from previous seasons

Virtual interview via Microsoft Teams. Expected start date:
December 27, 2025.

Contract position based out of Fredericksburg, VA. 100% remote.

Pay range: $18.50 – $18.50 per hour.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

This is a fully remote position.

This position is anticipated to close on Jan 23, 2026.

We partner in transformation, helping clients activate ideas and solutions. TEKsystems, an Allegis Group company, serves over 6,000 clients worldwide. We are a leading provider of business and technology services, accelerating transformation for our customers.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.