Remote Membership Sales and Service Rep

Overview

Remote Membership Sales and Service Rep.

It's a great time to join AAA The Auto Club Group!

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Job Type: Full time

Exempt/Non Exempt: Hourly

Primary Duties and Responsibilities:

• Under general supervision, receives, responds, and handles incoming telephone calls with occasional outbound calling to members in a professional, friendly, and courteous manner. Utilize Selling skills to build the Member relationship/experience while maximizing information and sales opportunities.
• Through consultation, cross-sells appropriate club products using expertise, listening skills, member information, job and product knowledge, and the next best opportunity platform to maximize sales.
• Consistently demonstrates a positive service attitude to members by accurately and courteously explaining policies and procedures.
• Handle, resolve, and process all membership inquiries through first-call resolution including billing, renewal, upgrades, payments, information changes, duplicate cards, processing payments etc.
• Sell new memberships, and upgrades whenever possible to increase base growth. Act as contact for membership sales through direct mailings and marketing promotions.
• Maximize all NBO opportunities - account maintenance, sales, warm transfer skills etc. through transition and closing skills.
• Assist members through consultation by giving verbal and written email information including but not limited to - directions, attractions, hotels, State parks, other areas of interest, weather conditions, road closures, member information, discounts, and rewards programs. Complete Triptik requests; assist in auto vacation planning etc.
• Receive and process cross-over support as needed and during disaster situations.
• Adhere to performance metrics to include managing calls, schedule adherence, and other metrics as prescribed by leadership.

• Our Auto Club Group Membership Sales and Service Representatives earn a competitive salary of $16.75 per hour to start with uncapped commission and incentives.
• Full-time, paid training
• Various afternoon and evening schedules to pick from that include weekends and holidays.
• Excellent and comprehensive benefits packages including: 401k Match, Medical, Dental, Vision, PTO, Paid Holidays, Tuition Reimbursement

Education:

• High school diploma or equivalent
• Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products.

Experience:

• Minimum: 6 months of customer service/sales experience in a fast-paced computer-automated business environment.

Knowledge and

Skills:

• Basic knowledge of PC navigation, Internet usage, sending and receiving emails, toggling between applications, and other skills and computer knowledge are required.
• Must have excellent communications skills and good customer service skills with the ability to set personal goals based on job requirements and be team-oriented.
• Must have soft sell skills and be able to multi-task.
• Ability to set up computer equipment and troubleshoot minor connectivity issues.

• MS Office (Outlook, Teams, Word, Excel, PowerPoint)
• Preferred: 1-2 years of customer service. Advanced computer skills. Prior sales experience.

Works remotely from home in a virtual call center environment in a dedicated workspace free from distractions. Call Center employees work remote full-time. Must work non-standard hours, such as nights, weekends, split shifts, holidays, on an as-needed basis; shifts may be flexible as assigned. (Center open 362 days).

Important Note: The above statements describe the principal and essential functions, but not all functions may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and…