Service Coordinator; REMOTE

This position will work in a call center environment answering incoming calls from external and internal customers while maintaining a high level of customer service skills. Candidate will demonstrate their ability to meet/exceed any SRC KPI's. Candidate will be required to Mentor new hires both during and after training as well as assist SRC Supervisor when needed.

• Receive customer requests for service in a professional manner, obtaining detailed information in order to efficiently dispatch and schedule service calls.
• Accurately enter service request information in our SEDU/Genesys system while the customer is on the phone.
• Provide a lead role among the Service Coordinators and new hire candidates. Mentoring new hires during and after training as needed.
• Participate in Operational meetings providing insight on areas requiring improvement. Evaluate current processes and recommend possible enhancements to ensure more timely and efficient customer service.
• Alert management of potential problems resulting from customer or field complaints and work to resolve any customer at risk issues.
• Responsible as needed for Elite line training, Mandatory PO weekly report, Temp account daily report.
• Additional duties as assigned.

• 3-5 years customer service experience
• Minimum 2 years SRC experience
• Ability to multi-task working in a fast-paced environment
• Excellent written and communication skills
• Use of SEDU/Oracle field cloud systems preferred
• High School Diploma or equivalent required

HIRING HOURLY RANGE: $20-30 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at