Limited Service Customer Service Representative Remote VA

Description & Requirements

Maximus is seeking Limited-Service Customer Service Representatives for Virginia Medicaid, SNAP, and TANF Eligibility Assistance. We are seeking dedicated and empathetic Remote Customer Service Representatives to assist Virginia residents in navigating the Medicaid, SNAP (Supplemental Nutrition Assistance Program), and TANF (Temporary Assistance for Needy Families) application processes. In this role, you will be the first point of contact, helping individuals understand and determine their eligibility for these vital social services.

If you are passionate about helping others, have strong computer skills and are ready to make a meaningful impact, we encourage you to apply!

This is a remote role open to Virginia residents. The start date for this position is February 18, 2026.

• Starting pay: $18.00/hour
• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities:
  Participate in training programs, workshops, and conferences.

• Provide callers with informed and objective responses to complex concerns in regard to eligibility guidelines and policies, access to care issues, and escalated concerns.
• Respond effectively to all forms of inbound and outbound contacts.
• Process workflow documents, which include income, identity, and other eligibility verification documents.
• Accept new knowledge of policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.
• Guide applicants through the Medicaid, SNAP, and TANF application processes.
• Provide clear and accurate information about program eligibility criteria.
• Ensure excellent customer service by addressing client concerns with patience and professionalism.
• Document interactions notate applications, and work across multiple systems to process eligibility.
• Maintain a high standard of confidentiality.

• High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.
• High volume Call Center experience highly preferred.
• Familiarity with Medicaid, SNAP, or TANF or other government healthcare programs preferred.
• Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to Call Center Software programs, Microsoft office and other CRM tools highly preferred.
• Ability to work independently in a remote environment required.
• Strong communication skills, both verbal and written required.
• High level of empathy, especially when interacting with individuals in vulnerable situations preferred.
• Strong computer skills, including the ability to navigate and work in multiple systems efficiently highly preferred.
• Must be a resident of Virginia.
• Must be willing and able to start work on February 18th, 2026.
• Must be willing and able to accept a limited service position.
• Must be willing and able to attend training for 6 weeks on camera with no absences from 8:00am-4:30pm EST, Monday-Friday.
• Must be willing and able to work a full-time shift during the hours of operation (8:00am-7:30pm EST Monday-Friday, 9:00am-12:00pm EST Saturday).

• Internet speed of 25mbps or higher required (you can test this by going to ).
• Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
• Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value…