Bilingual Customer Service Representative

Description

Responsibilities include answering incoming calls related to eligibility, benefits, claims, and authorization of services from members or providers.

• Respond accurately to inbound calls and process inquiries from providers and members.
• Resolve customer service or billing issues under general supervision, using sound judgment.
• Contact customers to address complex inquiries or inform them of claim investigation outcomes.
• Refer unresolved grievances, appeals, and claim resolutions to appropriate departments.
• Maintain records of customer interactions and transactions.
• Listen actively and probe callers to understand the purpose of their calls.
• Research and communicate information regarding member eligibility and claim status.
• Educate providers on claim submission processes and treatment plan requirements.
• Perform follow‑up tasks to ensure member or provider needs are fully met.

Customer service, Microsoft Office

• High School Diploma.
• Strong computer, technical, and data entry skills.
• Experience with computer applications such as Microsoft Word and PowerPoint.
• Previous customer service/call‑center experience is required.

Intermediate Level

This is a Contract to Hire position based out of Houston, TX.

The pay range for this position is $17.20 - $18.20/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jan 23, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.