Senior Customer Service Advisor

Overview

Join Sedgwick as a Senior Customer Service Advisor in a dynamic, home-based role. You’ll deliver outstanding service across calls and emails, resolve issues quickly, and ensure every interaction reflects our brand values. Beyond handling queries, you’ll mentor junior advisors, share best practices, and help drive team success. Fluent in English and Spanish, you’ll bring strong communication, attention to detail, and problem-solving ability to a fast-paced environment.

• Job Location:
  
  UK - Remote
• Job Type: Permanent
• Remuneration:
  Competitive salary taking into account skills, experience and qualifications

• Deliver exceptional service across calls and emails and resolve complex queries.
• Mentor junior advisors, share best practices, and help drive team success.
• Lead by example in customer experience and brand values.
• Handle complex customer queries and ensure interactions reflect brand standards.

• Bilingual proficiency – Fluent in English and Spanish (written and oral).
• Customer service expertise – Strong ability to deliver exceptional service and resolve complex queries.
• Attention to detail – Accurate data entry and ability to maintain quality standards.
• Multitasking ability – Comfortable managing high volumes of calls and emails simultaneously.
• Problem-solving skills – Advanced capability to resolve issues and de-escalate challenging situations.
• Technical proficiency – Skilled in using Office 365 and related tools.
• Previous experience – Proven background in customer service roles.
• Educational standard – GCSE level or equivalent qualification.
• Interpersonal skills – Excellent communication and relationship-building abilities.
• Team collaboration – Ability to work effectively in a busy team environment.
• Leadership qualities – Experience mentoring and supporting peers.

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection
• Employee assistance programme for employee wellbeing

• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn’t just a position, it’s a pivotal role in shaping our industry. At Sedgwick, you’ll be working with trusted insurance brands, contributing to the resolution of millions of claims, and engaging with Sedgwick University’s comprehensive training and development program from day one.

Think we’d be a great match? Apply now—we want to hear from you. If you’re unsure whether you have all the skills needed, please apply—we welcome all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between. Sedgwick is an Equal Opportunity Employer and maintains a zero-tolerance policy toward discrimination of any kind. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual or in-person).