Customer Service Adviser - Financial Services

Customer Service Adviser - Financial Services page is loaded## Customer Service Adviser - Financial Services remote type:
Hybrydowylocations:
Glasgow time type:
Zatrudnienie w pełnym wymiarze godzinposted on:
Opublikowano dzisiajjob requisition :
Capita is seeking Customer Service Advisors (3 roles available) to be part of our vibrant team, on a key Financial Services contract based in Glasgow.
You will be responsible for assisting customers with queries and general administration of their life and pensions account, with most contact being inbound telephone-based. Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers.
The roles will be on a full time, 12-month fixed term contract basis, working 40 hours per week from 8am to 6pm. We would expect new team members to be office based full time for the first 8 weeks during training, then once competent, moving to a hybrid arrangement with weekly office visits and rest working from home.
Capita is an equal opportunity and disability confident employer.
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* Job title:

** Customer Service Adviser - Financial Services
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* Job Description:

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* Location:

** Skypark. Sky Park1 | Level 2 | 8 Elliot Place, Glasgow, G3 8EP

** Salary:**  £25,646.40 per annum
** Contract Type:
** 12-month FTC. Hybrid working contract. Training fully office based for 8 weeks.
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* Hours:

** 40 Hours a week, Monday – Friday shifts between 8am - 6pm. No weekend hours.
* Answer inbound calls from customers regarding their life and pension policy.
* Complete administration work from the call within service standards.
* Ensure customer records are accurately maintained.
* Communicate effectively both verbally and in writing.
* Achieve targets to maintain productivity, quality, and contractual service level agreements.
* Manage own workload effectively and prioritise accordingly to meet targets.
* Accurately complete any quality / productivity documentation required.
* Previous experience in a customer service role or similar customer focused role such as hospitality, retail etc.
* A genuine passion for helping people and delivering excellent customer experience.
* Proven literacy and numerical skills, ideally GCSE grade C (or equivalent) English and Maths.
* Confident communicator with a professional and friendly manner.
* Excellent listening skills and an ability to problem solve.
* A fast learner with an attention to detail.
* The ability to work under pressure and prioritise workload.
* Someone who is punctual and reliable.

We only consider candidates who are
** eligible to work in the UK.
** The nature of the work we do means that all successful candidates will need to prove their right to work in the UK. We will also carry out background vetting checks and 3 years of reference  this role, you will be given fantastic training and development for your career in financial services. You will also be given the following:
* A starting salary £25,646.40 per annum
* Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
* 23 days holiday (rising to 27 with service) with the opportunity to buy extra leave.
* Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
* Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
* You’ll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
** About Capita Regulated Services
*** At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable…