Customer Service Rep

Job Title:
Customer Service Rep
Location :
Minneapolis, Minnesota, 55402 (hybrid)
Duration : 6 + months with possible extension

Work from office 3 days and work from home 2 days, however, during 5-6 weeks of training, it is preferrable to be in the office 5 days.
We are available for clients from 7:00 AM - 7:00 PM CT. M-F.

Description -
We are hiring 2 Service Professional to support Corporate, Commercial, Business Banking and Wealth Management clients as they transition to our new application. These individuals will handle high volume of inquiries received. The ideal candidate will demonstrate excellent phone etiquette, professionalism, and strong multitasking abilities. They should be quick learners, resourceful in problem solving, and skilled at navigating errors to deliver timely resolutions.

- Respond to client inquiries in a professional and courteous manner.
- Troubleshoot and resolve application-related problems and errors efficiently.
- Provide clear guidance and support to customers navigating the new system.
- Document customer interactions and resolutions accurately.
- Collaborate with internal teams to escalate complex issues when necessary.
- Maintain a high level of professionalism and customer service at all times.
- Excellent phone etiquette and written communication skills.
- Strong multitasking abilities and attention to details.
- Resourceful problem solver, able to work independently and as part of a team.
- Previous customer service and technical support experience preferred.