Customer Service Representative

Customer Service Representative

We're Growing - Join Our Team!

Contact Us Communications, headquartered in Columbus, Ohio, is expanding and looking for motivated, customer-focused individuals to join our 100% work-from-home team as Customer Support Representatives. If you enjoy helping others, solving problems, and working in a fast-paced, positive environment-this could be the perfect next step in your career!

Training & Schedule

• Training Start Date: TBD
• Production Hours: TBD
• Location: Remote / Work From Home

About the Role

As a Customer Support Representative, you'll be a friendly and knowledgeable voice supporting customers with service-related questions. You'll provide empathetic, professional assistance while delivering a positive customer experience on every interaction.

What You'll Do

• Assist customers with service-related inquiries and concerns
• Communicate clearly and professionally via phone and occasional email
• Build trust and confidence with customers through active listening
• Troubleshoot issues and provide effective solutions
• Manage your time efficiently while meeting performance expectations
• Maintain a positive, customer-first attitude in a fast-paced environment

What We're Looking For

• Must be at least 18 years old
• High School Diploma or GED required
• Minimum of 2 years of customer service experience
• Confident, friendly, and people-oriented personality
• Typing speed of at least 25 words per minute
• Comfortable using computers and basic applications (Microsoft Office, email, etc.)
• Ability to work independently, stay organized, and manage time effectively
• Reliable, flexible, and ready to grow with the company

Home Office Requirements

To be successful in this role, you must have:

• Desktop computer or laptop (no tablets)
• Reliable high-speed internet connection (speed test required)
• Ethernet cord connection
• Quality headset with microphone
• Quiet, dedicated workspace

What's In It for You

• Competitive starting pay
• Paid training
• Paid time off
• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Opportunities for advancement
• The convenience of working from home

Ready to Grow with Us?

If you're dependable, people-focused, and excited to make an impact from home, we'd love to hear from you!

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement:

Contact Us is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.