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Senior CX & E‑commerce Support Lead; Remote
Remote / Online - Candidates ideally in
Cape Town, 7100, South Africa
Listed on 2026-01-17
Cape Town, 7100, South Africa
Listing for:
Hire Hangar
Remote/Work from Home
position Listed on 2026-01-17
Job specializations:
-
Customer Service/HelpDesk
Ecommerce, Customer Service Rep
Job Description & How to Apply Below
A leading e-commerce company is seeking a Senior Customer Support / Customer Experience Manager to enhance customer support operations. You will manage the entire customer support lifecycle, ensuring high satisfaction while driving operational excellence. The ideal candidate has over 5 years of experience in similar roles, particularly in e-commerce, with expertise in Zendesk and Shopify. This position is remote, requiring proven remote work experience and proficiency with relevant collaboration tools.
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Position Requirements
10+ Years
work experience
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