Customer Service Adviser

Join our Customer Relations team where flexibility meets freedom - no scripts, just real conversations. A professional 95 role, with your evenings, weekends, and bank holidays always free.

You will be helping business customers with their billing queries, taking full ownership of each case from start to finish. Our team handle a wide range of cases, from leak investigations to determining account responsibility. You'll use multiple systems and data sources to build a clear picture and deliver accurate resolutions.

We are all about customer experience, so you will engage with customers via telephone, email, and letter, always delivering memorable customer service. As you live our values with our customers, we will invest in your development through regular 121s, coaching and skill building.

You will be joining part of a wider organisation which will present you with lots of opportunities to grow and excel in your career. From interview to offer, we will keep you updated every step of the way.

You will have the opportunity to work from home one day a week following probation.

Our values are Expert, Trusted, Engaging and Helpful, and as someone who can deliver fantastic customer service through building rapport via our communications, you will have a positive can do attitude, enthusiasm to learn new skills and the ability to exceed both your own...