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Bilingual

Global Customer Escalation & Resolution Specialist

Remote / Online - Candidates ideally in
Manchester, Greater Manchester, M9, England, UK
Listing for: Block, Inc.
Remote/Work from Home position
Listed on 2026-01-17
Job specializations:
  • Customer Service/HelpDesk
    Bilingual
  • Finance & Banking
Job Description & How to Apply Below
A global financial services firm in Manchester seeks a Customer Service Specialist to handle escalated complaints and support frontline team members. Candidates should have 1-2 years in customer service, experience in omnichannel environments, and background in regulated financial services under FCA regulations. This role emphasizes effective complaint management, building stakeholder relationships, and the ability to thrive in a fast-paced environment.

Benefits include remote work and flexible time off.
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