Customer Service Specialist II; Remote

Employer Industry: Banking

• Opportunity for career advancement and growth within the organization
• Engaging and dynamic work environment with a focus on professional development
• Ability to work flexible hours, including some holidays
• Supportive team culture that encourages collaboration and communication
• Opportunity to assist customers with their banking needs and enhance their experience

• Respond to and resolve customer inquiries related to bank products and services in the call center
• Process inbound calls, addressing account questions, product information, and digital banking services
• De‑escalate customer issues and allow escalation to supervisors when necessary
• Maintain knowledge of banking products and services to assist customers effectively
• Support outbound campaigns and achieve performance metrics set by the customer service center

• High school diploma or GED required
• Minimum of one year of customer service experience required; experience in banking or financial institutions preferred
• Minimum of one year of contact center experience or equivalent required
• Experience using personal computers and managing home networking infrastructure
• Strong time management skills and ability to multi‑task in a fast‑paced environment

• Minimum of six months of outbound calling experience preferred
• Minimum of six months of any sales experience preferred
• Willingness to work outside of normal banking hours
• Ability to adapt quickly to change and learn readily in a remote environment
• Proficiency in customer service skills certification

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.