Customer Relations Agent Level 1 - Remote

Customer Relations Agent Level 1 - Remote

Base pay range: $35,360.00/yr - $41,600.00/yr

Location: Remote:
California. Work will be primarily performed remotely from a home office, with occasional travel to other Race offices or off‑site locations as required.

Compensation and

Schedule:

$17‑$20 USD per hour, 5 days @ 8 hours per shift.

About Race Communications: Race is a fiber‑internet provider that has connected California communities since 1994. We prioritize relationships and a people‑first approach, creating a collaborative, supportive team experience.

Position Impact: The Customer Relations Agent provides courteous service via phone, chat, and email; educates customers on our fiber‑optic services, troubleshoots issues, retains existing customers, and develops new business by delivering professional, efficient support.

Requirements and

Qualifications:

• Eligibility for U.S. employment without sponsorship.
• Minimum age 18.
• Minimum one year of customer support experience or equivalent work environment.
• Must be able to type 40 words per minute.
• Familiarity with CRM systems preferred.
• Effective written and oral communication in English.
• Proficiency in Spanish a plus.

Skills:

• Proficient use of MS Office (Teams, Word, Excel, PowerPoint) and teleconferencing applications.
• Functional use of common office equipment, computers, and software.

Customer Interaction and Support:

• Handles incoming and outgoing calls, chats, emails, and messages to address inquiries and provide support.
• Evaluates customer needs to deliver the best solutions and enhance satisfaction.

Adherence to Communication Guidelines:

• Follows established procedures to maintain high service standards.
• Uses appropriate methods and tools to deliver accurate information.
• Documents interactions and follows ticketing processes for proper record‑keeping.

Customer Relations:

• Informs customers about Race products and services.
• Establishes sustainable relationships and trust through effective communication.

Collaboration:

• Works closely with company wide teams to ensure a seamless, cohesive experience.

Customer Account and Service Management:

• Explains billing invoices and procedures.
• Processes payments accurately and securely.
• Updates customer contact and payment information.

Order and Service Management:

• Explains construction processes and procedures, creates complaint tickets when needed.
• Explains the order process and creates orders accurately.
• Creates tickets for service changes (upgrades, downgrades, cancellations).
• Troubleshoots residential phone, internet, and TV services using proper ticketing procedures.

Other duties as assigned.

Benefits:

• 100% employer‑paid medical, dental, vision, and life insurance for all employees.
• 401(k) with 100% employer match up to 4% of annual income.
• Generous paid time off (sick, vacation, holidays, birthday pay).
• Free Race high‑speed internet and phone service where available.

• Entry level

• Full‑time

• Other

• IT Services and IT Consulting