Talech Tier 2 Customer Care Representative

Talech Tier 2 Customer Care Representative

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.

A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology.

As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Provides high‑quality customer service and advanced troubleshooting support to merchants by responding to inquiries regarding the technical support of Merchant Credit Card processing devices asunned as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants.

Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.

As this role provides 2nd tier advanced hardware troubleshooting support for merchant credit card processing terminals. For this role, we are seeking candidates with prior experience with advanced troubleshooting IOS/Android smart devices (phones and tablets) or credit card processing terminals.

Schedule

3:00 PM - 1:30 AM MST, Friday - Monday

Basic Qualifications

• High school diploma or equivalent
• Typically two or more years of customer service experience

Preferred Skills/Experience

• Advanced troubleshooting experience with either credit card processing terminals or smart devices.
• In-depth knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures.
• Effective telephone, interpersonal and verbal communication skills.
• Strong problem‑solving and negotiation skills as well as the ability to handle difficult customer calls.
• Ability to identify and resolve/escalate complex problems.
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.
• Proven commitment to high quality customer service.
• Effective time management skills to maximize the number of clients that containment as well as customer service.

Location expectations

This role is designated as U.S. home-based remote. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to Зап. weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 动态 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualifiedkleur applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law automática. viernes> < p>E‑Verify U.S. Bank participates in the U.S. Department of Homeland Security E‐Verify program…