Customer Support Specialist - Paige Water & Outdoor Solutions

Overview

Paige Water & Outdoor Solutions, a GCG Company, is seeking a Sales Support Specialist to support our growing customer base across the precision agriculture, irrigation, landscape lighting, and submersible pump cable markets. This is a mid-level role for a customer support professional who brings prior experience navigating quoting, order management, and cross-functional coordination in a B2B environment.

As our Customer Support Specialist, you'll play a critical part in delivering a responsive, accurate, and dependable customer experience by supporting quoting, order entry, and ongoing customer communication.

If you thrive in a fast-paced, detail-oriented environment, enjoy serving as a trusted point of contact for customers and internal sales partners, and take pride in keeping the quote-to-order process running smoothly, this role offers the opportunity to make a meaningful impact while continuing to deepen your product and industry expertise.

This role offers a remote work arrangement with a strong preference for candidates based in Michigan to support occasional in-person collaboration, training, and relationship-building with the team’s manager.

Customer & Sales Support

• Serve as an internal point of contact for inbound customer and sales team inquiries related to product information, pricing, availability, shipments, and returns

• Maintain a consistent cadence of communication with customers, Account Managers, and sales leadership to ensure timely follow-up and issue resolution

• Provide regular order status updates and proactively communicate lead times, shipment details, and potential delays

Quoting & Order Management

• Generate accurate and timely quotes for customer projects, ensuring correct pricing, availability, and lead time information

• Follow up on quotes and open opportunities to address outstanding questions and support conversion

• Enter customer orders and maintain accurate records in CRM and ERP systems to ensure visibility across sales and procurement teams

• Set up new customer accounts in internal systems to support efficient quoting and order processing

Issue Resolution & Coordination

• Partner with manufacturers and suppliers to resolve pricing, availability, and shipment-related issues

• Escalate complex product, pricing, or delivery concerns to appropriate internal stakeholders as needed

• Support resolution paths that minimize disruption, support repeat business, and maintain strong customer relationships

• 4+ years of customer support or sales support experience in a B2B industrial, manufacturing, or distribution environment

• Working knowledge of quote-to-order and order management processes

• Ability to independently manage multiple priorities and deadlines in a fast-paced, high-accountability setting

• Strong attention to detail and commitment to accuracy

• Proficiency with CRM, ERP, and internal communication tools

• Working knowledge of Microsoft Office (Outlook, Word, Excel)

• Clear, professional communication skills with the confidence to collaborate cross-functionally and engage external partners

• Competitive base salary
• Comprehensive Health Coverage
  :
  Multiple medical plan options (CDHP and PPO) to get you the coverage you need
• Robust Financial Security
  :
  Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans
• Generous Time Off
  : PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs
• Wellness & Support Programs
  :
  Employee Assistance Program (EAP), wellness incentives, and telehealth access
• Extras That Matter
  :
  Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and  protection for peace of mind
• An employee-centric company
  that values and truly appreciates our most important asset:
  You!

At GCG, we use AI technology to assist with our interviews by automating note-taking, allowing our hiring teams to focus fully on the conversation. This technology supports efficiency and accuracy in capturing candidate insights during…