Customer Service Assistant

Position: Customer Service Assistant 2 [3 Positions]

Job Description

Customer Service Assistant 2 [3 Positions] )

Organization

Public Safety

Agency Contact Name and Information

Jennifer Pletcher, HCM Sr. Analyst – JPletchero.gov

Unposting Date

Jan 18, 2026, 10:59:00 PM

Work Location

Charles D Shipley Building 1970 West Broad Street Columbus

Primary Location

United States of America – OHIO – Franklin County – Columbus

Compensation: $22.96 per hour

Schedule

Full-time

Union

OCSEA

Primary Job Skill

Customer Service

Technical Skills

Customer Service

Professional Skills

Customer Focus

Agency Overview

Bureau of Motor Vehicles oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.

Job Description

Ohio Department of Public Safety – Bureau of Motor Vehicles/Telecommunications

Report in

Location:

1970 West Broad Street, Columbus, OH 43223

Work Hours: Monday - Friday, 8:00 a.m.

- 5:15 p.m. (Hours may vary)

*** These positions are currently remote (work from home) but can be subject to change to regular, in-office work***

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over the first years of service!
• Free Parking!
• Free Gym Access & Walking Path!
• Daycare On-site!
• Cafeteria On-site!

What You'll Do as a Customer Service Assistant

• Respond to inquiries, requests for information & or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in a given situation.
• Greet & respond to in-person, telephone & or written inquiries from internal & or external customers regarding the laws & procedures for vehicle registration, driver license issuance, driver examinations, suspensions, reinstatement requirements, procedures for renewing or updating physically & medically restricted driver licenses, general inquiries or driver license & or registration status in a professional, courteous, friendly, respectful, & timely manner to ensure positive customer service.
• Listen carefully & ask appropriate follow‑up questions to verify understanding.
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided.
• Follow‑up to ensure all of the customer's questions & stronie concerns have been thoroughly answered.
• Document correspondences with customers, as needed.
• Operate the Driver Examination (DX) Scheduling application.
• Online Chat with Bureau of Motor Vehicles (BMV) Customers.

to see the full position description

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full‑time and part‑time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website!

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

• 9 months training or 9 months experience in office practices & procedures.
• 9 months training or 9 months overwhelmingly experience in public relations or customer service that included techniques for handling difficult people.
• 9 months training or 9 months experience in typing, keyboarding, data entry or word processing.
• 9 months training or 9 months experience in operation of personal computer.
• Or equivalent of Minimum Qualifications for Employment noted above.

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