Customer Service Specialist II; Remote

Overview

Employer Industry: Banking

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work an alternate schedule with some Federal Reserve holidays
• Supportive and collaborative work environment
• Chance to make a positive impact on customer satisfaction and service quality
• Comprehensive training provided to enhance skills and knowledge

• Process inbound calls related to account questions, product information, and customer requests
• De-escalate customer situations or escalate calls to a supervisor as needed
• Assist customers with various computing environments and promote digital banking services
• Identify and resolve customer issues promptly and accurately
• Maintain knowledge of banking products and services to provide effective support

• High school diploma or GED required
• Minimum of one year of customer service experience required; experience in banking preferred
• Minimum of one year of contact center experience or equivalent required
• Expertise in using personal computers and managing home networking infrastructure
• Ability to type with speed and accuracy

• Minimum of six months of outbound calling experience preferred
• Minimum of six months of any sales experience preferred
• Demonstrated strong time management skills
• Experience in building and retaining customer relationships
• Ability to adapt quickly to change and learn readily in a remote environment

#Banking #Customer Service #Career Opportunity #Professional Development #Remote Work

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.