Customer Service Specialist II; Remote

Employer Industry: Banking

• Opportunity for career advancement and growth within the organization
• Flexible schedule with the potential for additional hours as needed
• Supportive and collaborative work environment
• Ability to work independently and manage a fast-paced workload
• Engage in meaningful customer interactions and build lasting relationships
• Commitment to professional development through ongoing training and support

• Handle inbound calls, addressing account questions, product and service inquiries, and digital banking support
• De-escalate customer issues and elevate to supervisors when necessary
• Assist customers with various computing environments and promote digital banking services
• Identify and resolve customer complaints promptly and accurately
• Participate in weekly quality review meetings for coaching and development

• High school diploma or GED required
• Minimum of one year of customer service experience, preferably in banking or a financial institution
• Minimum of one year of contact center experience or equivalent
• Proficiency in using personal computers and managing home networking infrastructure
• Ability to type with speed and accuracy

• Six months of outbound calling experience preferred
• Six months of sales experience preferred
• Familiarity with Android and Apple products, as well as supported web browsers and operating systems

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