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Senior CX Transformation & Service Strategy Consultant

Remote / Online - Candidates ideally in
Hartford, Hartford County, Connecticut, 06112, USA
Listing for: Accenture
Remote/Work from Home position
Listed on 2026-01-16
Job specializations:
  • Customer Service/HelpDesk
Job Description & How to Apply Below
A global consulting firm is looking for a candidate with extensive experience in customer support transformation. You will evaluate client service offerings, propose strategic improvements, and lead delivery teams to optimize customer experiences. Ideal candidates should have 4+ years in management consulting focused on customer service, and experience with customer service technologies such as Salesforce and Dynamics. This position emphasizes teamwork, analytical thinking, and leadership skills.

Remote work may be a possibility depending on location.
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Position Requirements
10+ Years work experience
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