Remote Collections Representative

Overview

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in‑person/telephone interview.

Candidates hired for work‑from‑home positions will receive company‑issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location:

This is a remote position.

Compensation: $15/hour – Plus commission bonus structure

Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self‑motivated and driven people just like you for a rewarding career in the customer service arena.

• Paid training
• Team‑oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401(k) retirement plan with employer matching, paid time off and paid holidays!

In This Role, You Will:

• To Be Willing to Operate as a Member of a Team with Exceptional Communication Skills
• High Attention to Detail with the Desire to Learn, Grow, and EXCEL

• Partner directly with consumers to review, assess and resolve delinquent accounts.
• Accurately document detailed account activity.
• Utilizing your communication skills to fulfill both client and consumer goals.
• Adhere to the State and Federal regulations pertaining to collection activities.

• Achieve an average of 90% of key performance indicator goals (calls / RPC’s / promise kept rate).
• Average quality assurance scores of 94%.
• Consistently achieve 90% of monthly revenue target.

• Outgoing, assertive, competitive, persuasive
• Enjoys dealing with the public
• Possesses or is capable of acquiring superb negotiation skills
• Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone
• Is able to work a flexible schedule which may include weekends
• Must have a high school diploma, some college preferred

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.