Customer Service Specialist II; Remote

Employer Industry

Banking

• Opportunity for career advancement and growth within the organization
• Flexible schedule with the possibility of working additional hours as needed
• Supportive and collaborative work environment
• Engaging in customer interactions that can make a positive impact on customer satisfaction
• Comprehensive training provided to ensure proficiency in banking policies and services

• Process inbound calls, addressing account questions, product and service inquiries, and customer requests
• De-escalate customer situations or elevate to a supervisor when necessary
• Assist customers with digital banking services on various devices and platforms
• Maintain knowledge of banking products and services while adhering to departmental service levels
• Support outbound campaigns and meet key performance indicators set by the customer service center

• High school diploma or GED required
• Minimum of one year of customer service experience required; experience in banking or financial institutions preferred
• Minimum of one year of contact center experience or equivalent required
• Expertise in using personal computers and managing home networking infrastructure
• Ability to type with speed and accuracy

• Minimum of six months of outbound calling experience preferred
• Minimum of six months of any sales experience preferred
• Ability to adapt quickly to changes and learn in a remote environment
• Willingness to provide exceptional customer service that differentiates the bank from competitors

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.