Customer Service Associate - Remote; Proficiency in Mandarin​/Cantonese, or Japanese

Employer Industry: Global News and Business Information

• Salary up to $50,000
• Comprehensive healthcare plans and retirement options
• Paid time off and paid maternity/paternity leave
• Opportunities for professional development and training
• Flexible remote work options available
• Supportive and collaborative work environment focused on employee well-being

• Provide high-level telephone, email, and web chat support for the employer's suite of products
• Address global customer queries related to content, product navigation, and billing
• Deliver professional support to enhance customer loyalty and retention
• Multitask and prioritize to resolve customer concerns while maintaining superior service
• Collaborate with other departments to efficiently handle escalated issues

• High proficiency in Mandarin/Cantonese or Japanese for written and verbal communication
• Fluent in English for both written and verbal communication
• Commitment to customer satisfaction with strong relationship-building skills
• Experience in a contact center or customer service environment
• Attention to detail with the ability to multitask and meet deadlines

• Salesforce experience is a plus
• College degree or equivalent work experience
• Previous research experience
• Fluency in additional languages such as German, French, Spanish, or Italian

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