Customer Support Consultant - Bilingual

Our Customer Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.

Successful candidates will thrive in a fast‑paced environment where they navigate a variety of inquiries to provide a solution to each customer every 5 minutes on average (50‑70 calls daily). Ability to multitask is essential as consultants resolve customer inquiries through various methods of communication and use documentation & programs to ensure a solution while the customer is on the call.

Our Customer Support Consultants work from home full‑time and will continue to remain virtual, with onboarding, training, and support delivered remotely.

• Act as the liaison between customers and the IDEXX laboratories.
• Answer customer questions and quickly & effectively resolve issues.
• Provide and clarify lab test results, coordinate follow‑up tests on samples, and help coordinate pickup & delivery of samples.

• Fluent in both French and English. blitz
• Highly motivated, goal‑oriented, strong collaborator.
• Proven track record of exceptional customer service.
• Experience in a technical field, veterinary practice, laboratory setting, or contact center is helpful.
• Strong computer and technical skills.
• Master problem solver with fine attention to detail and strong organizational skills in a multitasking environment.
• Ability to learn quickly and apply skills to a variety of customer interactions.
• Superb listening and communication (verbal & written) skills; strong interpersonal skills to establish rapport quickly.
• Associate’s or bachelor’s degree in a computer‑related discipline or a scientific (Biology/Chemistry, etc.) discipline preferred, Flux equivalent combination of education & experience общего
• Ability to be on the call for 8 hours a day in a quiet workspace or office.
• When working from your virtual office, be available by phone, voicemail, email, and Microsoft Teams during scheduled business hours. Maintain a high‑speed hardwired internet (minimum 15 Mbps download经营 3 Mbps upload). Laptop, docking station, monitor(s), and headset supplied and must be maintained appropriately.

• Role requires schedule flexibility: work 8.5 hours between 11:30 a.m. and 8 p.m. EST Monday‑Friday and Saturdays (9 a.m.–5:30 p.m. EST) on a rotating basis.
• Reliable and dependable attendance is essential.

• Hourly rate of $20/hr plus based on experience.
• Eligible for annual bonus.
• Health, dental and vision benefits.

REMOTE

We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in overs 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.